And It Just Keeps Getting Better!

My mission is to upgrade the accounting software in two steps, from 2.0.x to 2.12 to 2.21SP1, using upgrades that were sent to the client around three and two years or so ago, respectively.  They sat on them, initially for good reason (as if the trauma involved isn’t good reason enough), until someone at the vendor told them they really needed to upgrade to get the latest electronic billing format to work.

So I am here this weekend, trying to get this done, along with other tasks related and not.

Got the data backed up.  Tried the install.  Got yelled at.  Got told I needed a newer MSDE.  Installed the newer MSDE.  Installed the new version again.  Reboot.  It stops after login and sits blank.  Reboot the hard way.  After login it stops and makes me enter the CD key.  The first CD key I have ever seen them use on a product.  And the client ID, which I’ve had memorized since 1999.

The response?  Something that paraphrases in people-speaks as roughly *snort* *laugh* “you moron, that CD key is three years old, so what the fuck are you trying to put over on me?  Loser!” *evil snicker*

Now just try to imagine how well staffed is the support department of a software company that caters to law firms at 7:00 on a Friday night.  You know, off-hours when they suggest you consider upgrading because the server will need to reboot and people won’t be able to use it normally.

Argh.

I e-mailed the “e-mail here and we’ll call you” address and used euphemisms like “crazy” and “darn” n a remarkable show of restraint.  I have not formally verified support is indeed closed, and I haven’t called the bookkeeper at home to share this little pleasantry with her.  I’m thinking I might skip right ahead to 2.21 and see what happens…

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