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Glad that didn’t take long. I pay for most of what I have with Hosting Matters by check, and I’ve always noticed they take a very long time from when the check has to have arrived in the mail to the time they credit the account. It appears they simply don’t empty the mailbox more often than every few days. When it’s just hosting, that’s fine. When they provide the domain registration, as with AV, the cutoff is absolute. Which is why I mailed it enough ahead to guarantee our domain wouldn’t be suspended this year, beyond any possibility. I even notified them last week that it was presumably already sitting there waiting to be credited, days before the cutoff.
I’m pleased they got their mail yesterday and took care of it, as we planned to hold out however long it took for them to recognize they were sitting on the payment, and taking any time past yesterday or maybe today would have been infuriating.
Hosting Matters is just amazing. Billing is their one weak point. We’ll try to mitigate that by moving the domain registration for AV away from them. I also still have some to move off of Network Solutions, so I’ll hardly notice one more.
At least yesterday was such an “interesting” day that we barely had a chance to notice and fret about the outage…
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